Rebecca Marlow and Eileen Conn are the co-owners of a small women-owned business that specializes in training, documentation, and help desk support services. Although the company was founded in 1978, their journey began over two decades ago, when they each started at PMI at entry-level positions. Rebecca and Eileen built a reputation for their professionalism, deep knowledge, and unwavering dedication to client success. Over time, their consistent performance and collaborative leadership style led them to take ownership of the business, transforming it into the respected company it is today.

Under Rebecca and Eileen’s leadership, the business has maintained a clear focus on empowering clients through clear, effective communication and hands-on support. Their team excels in creating comprehensive training programs tailored to client needs, designing user-friendly documentation, and providing responsive help desk services. Whether supporting large-scale implementations or day-to-day technical inquiries, they’ve built a company culture centered on problem-solving, reliability, and continuous improvement.

As co-owners, Rebecca and Eileen are not only business leaders but also mentors and advocates for women in tech and support roles. Their legacy is one of growth, resilience, and service. By combining their complementary skills and shared vision, they’ve cultivated a small business that makes a big impact—consistently helping clients navigate change, adopt new systems, and improve user experience through smart, human-centered support.