AGILE, TRUSTED, INTEGRATED, CONNECTED

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Women-owned small business specializing in training, documentation, and system support

In the ever-evolving landscape of technology and business, the need for comprehensive training, meticulous documentation, and reliable help desk support has become paramount. Enter Performance Management, Inc., a dynamic women-owned business that has carved a niche in this domain, providing tailored services designed to help organizations thrive.

Owned and operated by Rebecca Marlow and Eileen Conn, PMI began in 1978 as a vision to create an inclusive environment where businesses could receive personalized support. PMI brings a wealth of experience from their background in corporate training, documentation, and IT support, merging their skills with your teams for your proprietary systems, software, and processes.

Agile

We respond to change with speed and precision. Our adaptive approach means your support, training, and documentation evolve alongside your proprietary systems - keeping you ahead in a dynamic environment.

Trusted

Our clients rely on us for consistency, accuracy, and discretion. We build lasting partnerships through dependable service, clear communication, and unwavering commitment to your success.

Integrated

We fit where you need us. Our services embed seamlessly into your existing processes, ensuring smooth workflows and minimal disruption - whether we’re supporting, training, or documenting.

Connected

We keep the lines open. Transparent, proactive communication ensures you’re always informed, supported, and aligned with the progress of your projects.

What do we do?

We become your subject matter experts! PMI's team becomes an integral part of your team. We provide unique insights into productivity and process improvements, as PMI’s high-performing teams are always looking for ways to help learners, users, and stakeholders. Our approach is steeped in Lean principles, enabling our clients to eliminate waste, add value, and ensure fewer defects. 

Our
Services

  • Training

    We create customized learning experiences for teams of all sizes, making training modules adaptable, engaging, and results-driven.

    Multiple training methods such as in-person workshops, virtual sessions, or self paced online courses ensure that we can suit different learning preferences.


  • Documentation

    We excel in creating clear and concise, visually appealing documentation for end users, technical staff, and our team.


  • Help Desk Support

    We provide dedicated help desk support, proficient in technical and customer service skills.

    Our team is committed to solving issues promptly and effectively, and call metrics are provided.